If you cannot view features/site cards correctly, we advise to try the steps below:
Clearing your cache
using the following steps:
Chrome/Safari: Chrome: If using Chrome, can you please clear cache by pressing and holding Ctrl + Shift + R when in Nimbus and wait for the screen to refresh (this just clears nimbus cache)
Windows: (Ctrl + Shift + F5) or (Ctrl + Shift + R) - Chrome Mac: (CMD + Shift + R )
Chrome [CMD] + [ALT] + [E] – Safari
Update your URL
Please also ensure that you are using the up to date URL for the platform. If in doubt, please login via our website and replace any old bookmarks.
If you are using a MAC?
Is the OSX up to date? as some machines past 7 years are classed as vintage and need replacing if you cannot update the OSX version.
If the problem persists we would need to see what is going on in the background on your machine when you are using Nimbus.
If you can run the developers console by following these steps:
To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).
You can save the console by right clicking, in a blank space, underneath the data showing on the console and send this over to us for investigation. Once you have sent this we can take a look for you.