Technical Support

Learn more about how to reach out to our team for support.

• I have received the error message "This account does not have a valid subscription."
• I have received the error message "No properties have been found."
• Resetting the platform
• When I select a single site, a large parcel containing multiple sites appears.
• Land Registry documents processing times
• Planning alerts not picking up keywords
• Is it possible to restore deleted sites/stages, and if so, how can I recover them?
• How do I reset my zoom level?
• I have a spinning wheel on screen or Nimbus has frozen
• What if Nimbus doesn’t offer the feature I need?
• If I have an error and/or need technical support, what can I do?
• Do you have minimum system requirements?
• Basic self service troubleshooting