I have not received my document/the document status is “Posted” or “Not Available”

If you have purchased a Title Plan or Register, but have not received the document, please view this guide:

When you purchase a document, it will show under the 'Settings' tab on the left-hand menu under “Documents” for you to view it once it becomes available – it is also where you will see if the document is under any other status.


Sometimes Land Registry documents are not available in digital pdf format. This is a Land Registry issue beyond our control.

Not Available

If a document is only available via post, the status is displayed as Posted and the Land Registry will post a copy directly to the address on your account.

Posted

If a document is shown as Not Available, unfortunately, the Land Registry could not deliver this document at this time. This is usually due to the title currently having pending applications against it or due to the title number being closed – if you would like to access historic documents you can request them here: https://www.gov.uk/guidance/hm-land-registry-portal-request-historical-copies

Please note: You will not be charged for this document and any pending funds held for this document will be released back into your account.