If you have purchased documents, here is a handy guide on where to locate them:
Once you’ve purchased a document, you will receive an email containing it shortly afterward. For Registers and Title Plans, the document will be provided in PDF format.
The documents are also stored within the platform on the bottom left-hand side panel under the ‘Settings’ tab.
Navigate to the 'Documents' section to access all your previously purchased documents, which you can download as needed.
If a document is still marked as 'processing,' it will be available for download shortly. Processing times can range from a few minutes to several hours, depending on site traffic, file size, and any potential issues with the Land Registry portal.
Once available, a download button will appear next to the document.
Please note that we cannot issue refunds for duplicate purchases or baskets, as payments are sent directly to Land Registry and cannot be reversed.